Frequently asked questions
If I order today, when will my products arrive?
Typically 2-4 business days. Please feel free to call us at 416-874-4505 for any further inquiries.
How do I order specific variations of products?
Produce is unique in that different countries package and ship products in different units of measurement.
Where are your fruits, vegetables and herbs grown?
We source the best quality produce from all over the world with the most reliable & sustainable suppliers in the industry!
What is your return policy?
Due to the COVID-19 pandemic there will be no returns - However, if a product does not meet the customers satisfaction please notify us and we will either replace it or credit it on your next delivery (NOTE: please notify us by email or phone within 24 hours of receiving your order).
Can I call in my order and pick up?
Absolutely! Curb-side pick up hours are Mon-Fri 6AM-12NOON - Please call prior to pick up.
Can my order be changed or modified?
If the order has already been sent out for delivery it cannot be changed or modified.
Is Food Delivery safe during COVID-19?
We provide contactless delivery - drivers will notify customers via text once the delivery has been dropped off at the requested location.
How will my order be packed ?
We will treat every order as if it was for our family! - which is the basis of how our business was created.
What if I'm not home to receive my order ?
If an order is delivered to the delivery address within the respective time and is not accepted or no one is present to accept it, you will be charged in full for the order.
If I forgot an item how can I add it to my existing order ?
Once an order has been submitted it cannot be changed - However, simply start/enter a brand new order and contact us so we can provide you with the Free Shipping "promo code" so you will not be charged shipping again.
Do you deliver on weekends? when is the cut off time?
Currently, we only deliver Monday to Friday. Any orders placed after 8am on Friday will be delivered Monday-Wednesday (unless curbside pick up is arranged). Just remember, the more notice you give us the more accurate we can fulfill your orders.
I'm not good with techonology - How else can I order?
Your life is busy and crazy as is - let us worry about & take care of your produce needs